Thank you for visiting our Refund and Cancellation
As a general rule you shall not be entitled to
cancel your order once you have received
confirmation of the same.
However, in the unlikely event of an item on
your order being unavailable, we will contact
you on the phone number provided to us at the
time of placing the order and inform you of such
unavailability. In such an event you will be
entitled to cancel the entire order and shall be
entitled to a refund in accordance with our
refund policy.
We reserve the sole right to cancel your
order in the following circumstance:
In the event of the designated address
following outside the delivery zone
offered by us.
Failure to contact you by phone or email
at the time of confirming the order
booking.
Failure to deliver your order due to
lack of information, direction or
authorization from you at the time of
delivery.
Unavailability of all the items ordered
by you at the time of booking the order
Failure due to reasons beyond our
control or attributable to the Vendor.
B. Refunds You shall be entitled to a
refund only if you pre-pay for your
order at the time of placing your order
on the Services and only in the event of
any of the following circumstances: a.
Your order packaging has been tampered
or damaged at the time of delivery; b.
Us cancelling your order due to i. Your
delivery location following outside our
designated delivery zones; ii. failure
to contact you by phone or email at the
time of confirming the order booking;
iii. failure to contact you by phone or
email at the time of confirming the
order booking; or iv. You cancelling the
order at the time of confirmation due to
unavailability of the items you ordered
for at the time of booking. C. Our
decision on refunds shall be at our sole
discretion and shall be final and
binding. D. All refund amounts shall be
credited to your account within 7
business days in accordance with the
terms that may be stipulated by the bank
which has issued the credit / debit
card. E. In case of payment at the time
of delivery, you will not be required to
pay for: i. Orders where the packaging
has been tampered or damaged by us; ii.
Wrong order being delivered; or iii.
Items missing from your order at the
time of delivery.
