Thank you for visiting our Refund and
Cancellation
As a general rule you shall not be entitled to cancel your order once you
have received confirmation of the same.
However, in the unlikely event of an item on your order being unavailable, we
will contact you on the phone number provided to us at the time of placing the order and
inform you of such
unavailability. In such an event you will be entitled to cancel the entire order and shall
be entitled to a refund in
accordance with our refund policy.
We reserve the sole right to cancel your order in the
following circumstance:
In the event of the designated address following outside the delivery zone offered
by us.
Failure to contact you by
phone or email at the time of confirming the order booking.
Failure to deliver your order
due to lack of
information, direction or authorization from you at the time of delivery.
Unavailability
of all the items ordered
by you at the time of booking the order
Failure due to reasons beyond our control or
attributable to the Vendor.
B. Refunds You shall be entitled to a refund only if you pre-pay for your order at
the time of
placing your order on the
Services and only in the event of any of the following circumstances: a. Your order
packaging
has been tampered or
damaged at the time of delivery; b. Us cancelling your order due to i. Your delivery
location
following outside our
designated delivery zones; ii. failure to contact you by phone or email at the time
of
confirming the order booking;
iii. failure to contact you by phone or email at the time of confirming the order
booking; or
iv. You cancelling the
order at the time of confirmation due to unavailability of the items you ordered for
at the time
of booking. C. Our
decision on refunds shall be at our sole discretion and shall be final and binding.
D. All
refund amounts shall be
credited to your account within 7 business days in accordance with the terms that
may be
stipulated by the bank which
has issued the credit / debit card. E. In case of payment at the time of delivery,
you will not
be required to pay for:
i. Orders where the packaging has been tampered or damaged by us; ii. Wrong order
being
delivered; or iii. Items missing
from your order at the time of delivery.
