Legal Compliance – Information Technology Rules, 2011
Persons under the age of 18
All services offered by Orderplz are duly authorized by and in compliance with all central and state laws in force. However, use of certain services, such as food ordering, etc. provided through our websites / App is strictly restricted to individuals of age 18 and above. If you are between the age of 13 and 18, you are required to obtain your parent’s or guardian’s consent before using certain services. Use of our website / App and or its services is prohibited to persons under the age of 13.
Personal and/or business information
This policy covers how we treat personal and/or business information that we collect and receive from You. When you use our services provided through our Website / App, we collect and store your personal and/or business information which is/are provided by you to us from time to time. We collect such information to provide with you a hassle-free, safe, efficient, smooth and customized experience. This enables us to deliver services, options and features that meet your needs and to tailor our Website / App to make your experience safer and easier. We collect personal and/or business information from you that we consider necessary for achieving the purpose described earlier.
While browsing our Website / App, we do not require you to tell us who you are or reveal any personal demographics about yourself. Once you give us your personal and/or business information, you are not anonymous to us. To the extent possible, we indicate mandatory fields and optional fields. You are always given the option to not provide information by choosing not to use a particular service or feature on the Website / App. Through our web-based algorithm, we may automatically track certain information about you based upon your behaviour such as browsing, etc., on our Website / App. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users and such information is subsequently compiled and analysed on an aggregated basis. This information may include, but not limited to, the web address or link or uniform resource locator (“URL”) or internet location that you just came from, which URL you next go to, your computer browser information, and your internet protocol (“IP”) address.
A "cookie" is a small text file given ID tag that is stored on your computer’s browser directory or program data subfolders so that it can be later read back from that browser. Cookies aid browsers in a particular computer to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not collect or attempt to collect or contain any of your personally identifiable information. We use data collection devices such as "cookies" on certain pages of the Website / App to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files downloaded automatically when you visit our website / App and placed on your hard drive that assist us in providing our services. Although you may decide not to allow cookies through the options available to you in your browser, certain features that we offer are only available through the use of a "cookie".
This Policy does not apply to the practices of companies that Orderplz does not own or control, or to people that Orderplz does not employ or manage. Additionally, companies acquired by Orderplz or affiliates related to Orderplz have their own, preexisting privacy policies which may be viewed on our acquired companies page.
Information Related to Billing and Payment
When you transact with us to avail any of our service(s), we may collect some additional information, such as your billing address, credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by laws in force in India or other jurisdiction.
Personal Correspondences – Emails, Letters, etc.
When you communicate with us by sending emails or letters or use other ways of communications, or if other users or third parties, send us correspondence about your activities or postings on the Website / App, we may collect such information into a file specific to you. While you can browse some sections of our Website / App without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
Demographic Information – Such as Location, IP, etc.
We use personal and/or business information to provide the services you request. We use your personal and/or business information to: resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In order to continually improve our service offerings, we collect and analyse demographic and profile data about our users' activities on our Website / App.
At times we may occasionally ask you to complete optional online surveys, which you may fill or discard at your own discretion. These surveys may ask you for contact information and demographic information. We identify and use your internet protocol (“IP”) address to help diagnose problems with our server, and to administer our Website / App. Your IP address is also used to help identify you and to gather broad demographic information.
Disclosure of Information
Other Circumstances. We may share personal and/or business information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
Non-personally-identifiable information. We may share non-personally-identifiable information we collect under any of the above circumstances. We may also share it with Orderplz companies and third parties to develop and deliver targeted advertising on our website / App
and on websites of third parties, and to analyze and report on advertising you see. We may combine non-personally-identifiable information we collect with additional non-personally-identifiable information collected from other sources. We also may share non-personally-identifiable information with third parties, including advisors, writers, researchers, partners, advertisers and investors. This data may be used for commercial and research purposes and analysis, including for studies, articles, and essays, as well as media and entertainment purposes.
Third-Party Websites and Hyperlinks
Our website / App may have now or in the future links to other websites which may collect personally identifiable information about you. Orderplz.com cannot be held liable in any way, form or fashion for the privacy practices or the content of those linked websites; your discretion is required.
We take efforts to provide users from time to time with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us, although this is limited to only such non-essential emails. Essential information regarding your account including but may not limited to, profile changes, address change, transactional updates, payment receipt, etc. will be communicated to your email address or other means opted by you or deemed fit by Orderplz.
If you want to opt out from receiving non-essential communications from us, please visit http://www.Orderplz.com/
Consent to Collect and Use Data
Grievance Redressal Officer
In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Legal Officer: Mr. S. Venkatesh
79, Vettri vinayagar koil street, Thiruvalleswarar nagar , Thirumangalam, Anna nagar, Chennai , Tamilnadu , India - 600040
Phone: +91-044-3006 8414 / 15 | Email: firstname.lastname@example.org | Time: Mon – Fri (10:00 AM – 05:30 PM)